Services

Service Process Improvements

Each site is assigned to an engineer
Regions were further sub-divided into areas/zones
Separate AMC and add-on sales targets were defined
Responsible for collecting service receivables

Installed Performance Management

Mandatory Performance certificate to be obtained every 3 months
Quarterly Preventive maintenance with backup of customer database

Skill/Competency Development

Product training to service engineers for new products
Test for new recruits before confirmation
Hipath Certification test for existing engineers

Services Process

Call Center Process
All Calls Reported at Call Center
Reporting Tool provides data on pending calls & completed calls
Reporting Tool also gives engineer wise productivity data
Escalation of calls requiring material from stores
Customer wise historical data of calls attended
Movement of Spares
Return of faculty spares thru Return order processing
Site specific data stored in Server
Automatic Installation Indent to Service Manager
Creation of Warranty Contract
Monthly list for due AMC cases
Daily Service MIS

Unify ? formerly known as Siemens Enterprise Communications ? is a premier communications software and services firms.

Our solutions unify multiple networks, devices and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, and enhances business performance.

Born out of the engineering DNA of Siemens AG, Unify builds on this heritage of product reliability, innovation, open standards and security to provide integrated communications solutions for approximately 75% of the Global 500.

Unify is a joint venture of The Gores Group and Siemens AG.

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